Continuous improvement review from an interior design and project management company
Overall we have had great feedback from clients on the professionalism, friendliness and general work of everyone from H and H. We certainly enjoy working with all of you and are excited about projects going forward where we can work together again.
Large Property Company
David Chalmers who runs H&H, based in Richmond and Kew, has worked for a number of our clients - doing complete refurbishments to relaying patio stones and refurbishing the outside of buildings. He has built a garden office for one of my business partners, and starts work on my bathroom shortly.
He has a big team who are super reliable and can do anything. No job is too large or too small.
Quality of the work:
Outstanding. The attention to detail is second to none. Importantly, the organisation of logistics and tidyness before, during and after the project was exceptionally positive. The company make you feel that you are their only customer and that your project is regarded by them as far more than about ‘just getting the job done’. They work thoroughly, with excellent clear planning agreed at the start.
Spot on every time.
Value for money:
No other firm compares with delivering such value for money. You know exactly where you are from the quote on Day 1.
Fluent and timely. The pdf reports with photos of the project’s journey, emailed to us every evening, were a welcome tangent.
Helpfulness: Nothing was too much trouble to request information on. At the end of the day, if they have not finished their predicted scheduled plan of works, they will work on into the night to complete and stick to their schedule.
Would we use them again or recommend them to friends?:
We wouldn’t ever go to any other company for the rest of our lives, mainly because of all of the above and the fact that we completely trust them.
Many thanks again for sending us Christian. Such a nice guy and very professional. The work looks great. I’ve just paid the invoice-thank you also for the 10% discount! It was a nice surprise.
Sue Wilde, Kew
Very pleased with the work. Now that bathroom is all back together is looks really bright and clean; also the ceiling in the bedroom has improved – its looks great! Antonio is a tidy and fast worker and did a really good job. H&H are a very good and friendly company to do business with and will use their services again! Sue Wilde, Kew
Rob, East Twickenham
Fantastic group of guys who were responsive, prompt every day and worked very hard to get the work complete. The finished result is excellent. As a result of this job I have asked the team to do some extra work in my flat in lighting and an installation of an extractor fan.
Elaine and Chas
I just wanted to say a big ‘thank you’ to everyone who worked on the room. It’s looking great. Such a relief to have no loud creaks anymore! And thank you for managing to squeeze us in whilst we had the furniture out. You’ve done a fantastic job!
Helen, East Twickenham
Thank you very much for this kind gesture to us as new customers. I thought that your team were great – very polite, effective and resourceful! We will definitely be using you again soon.